Your privacy matters.

Who we are

Tricea NG is a footwear brand and online retail service. For purposes of applicable data-protection law, Tricea NG may act as a data controller in relation to personal information collected and used to operate our services.

If you have a question about this policy or how your personal information is handled, you can contact us through our contact page.

Information we collect

The information we collect depends on how you interact with Tricea NG. This may include your name, email address, phone number, delivery address, billing or order information, account information, and information you provide when contacting us.

When you place an order, we may collect information necessary to identify the order, fulfil it, communicate with you, and arrange delivery.

We may also receive basic technical information associated with your use of the website, such as browser, device, session, and website interaction information where technically necessary for the service to operate.

How we use your information

We use personal information to operate Tricea NG and provide the services you request. This includes creating and managing customer accounts, processing orders, arranging delivery, communicating with customers, responding to enquiries, and providing customer support.

Information may also be used to maintain the security and reliability of the website, prevent misuse, resolve problems, improve our services, and comply with applicable legal obligations.

Our basis for processing

We process personal information where processing is necessary to provide a service you have requested, including creating an account, processing an order, arranging delivery, or responding to a customer enquiry.

We may also process information where necessary to comply with legal obligations, protect our services and users, or for other lawful purposes permitted under applicable data-protection legislation.

Where consent is required for a particular processing activity, we will seek consent in the manner required by applicable law.

Customer accounts

If you create a Tricea NG account, information associated with your account may be used to provide account features such as order history, saved addresses, wishlist functionality, notifications, and profile management.

You are responsible for protecting your account credentials and should contact us if you believe your account has been accessed without authorization.

Where you choose to sign in using a third-party authentication provider such as Google, information made available to us through that authentication process may be used to create or maintain your Tricea NG account.

Orders and delivery

When you place an order, we use the information you provide to process the purchase, confirm the order, manage inventory, communicate order updates, and arrange delivery to the address you provide.

Relevant information may be made available to delivery or service providers where necessary to fulfil your order.

Payments

Tricea NG currently supports bank-transfer payment as part of its checkout process. We may collect information necessary to identify your order and confirm payment.

You should never send your password, one-time authentication codes, card PIN, or other confidential authentication credentials through the Tricea NG contact form or by email.

Contact enquiries

When you use our contact form, we collect the information you choose to provide, such as your name, email address, subject, and message.

This information is used to respond to your enquiry and provide customer support or other assistance requested by you.

Wishlist and notifications

If you use wishlist functionality while signed in, information about the products you save may be associated with your account.

Tricea NG may also maintain notification information associated with your account so that we can provide relevant account and order notifications.

Cookies and browser storage

Tricea NG may use cookies, browser storage, or similar technologies where necessary to provide website functionality, maintain sessions, remember preferences, or support features such as the shopping bag.

Some information used to maintain a shopping experience may be stored locally in your browser. Clearing browser storage may affect features that depend on information stored on your device.

Service providers

Tricea NG uses third-party technology and service providers to operate parts of the website and its services. Depending on the feature involved, these providers may support hosting, database infrastructure, authentication, file storage, and email delivery.

These providers may process personal information on our behalf where necessary to provide their services. We seek to use providers and arrangements appropriate to the nature of the information being processed.

Supabase and infrastructure services

Tricea NG uses infrastructure services to support functions including database storage, authentication, and application data management. Information processed through these services may include account, order, address, wishlist, and other information necessary for the relevant feature.

Third-party infrastructure providers may process or store data outside Nigeria where their services and applicable transfer mechanisms permit such processing.

Email communications

Tricea NG may use an email delivery provider to send operational messages and respond to enquiries. Information necessary to deliver an email may be processed by that provider.

We only use email information for purposes connected with the relevant communication or service unless another lawful basis applies.

Information sharing

Tricea NG does not sell customer personal information.

We may share relevant information with service providers, delivery partners, payment-related service providers, or other parties where sharing is necessary to provide a requested service, operate the website, protect our services, or comply with a legal obligation.

We may also disclose information where required by applicable law or where necessary to establish, exercise, or defend legal rights.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, preventing fraud or misuse, and complying with legal obligations.

The appropriate retention period may differ depending on the type of information and the reason it was collected.

Data security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal-data breach that requires notification under applicable law, we will take the steps required by the applicable data-protection framework.

Your data-protection rights

Subject to applicable law and any lawful limitations, you may have rights concerning your personal information, including the right to request access to information we hold about you, correction of inaccurate information, restriction or objection to certain processing, erasure in appropriate circumstances, and portability where applicable.

You may also have rights concerning processing based on consent, including the ability to withdraw consent where consent is the applicable basis for processing.

These rights are subject to the conditions and exceptions provided by applicable law.

How to make a privacy request

If you would like to exercise a data-protection right or ask about information associated with you, contact us through our contact page.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.

We will handle valid requests within the timeframe required by applicable law.

Complaints

If you believe your personal information has been handled in a way that does not comply with applicable data-protection law, you may first contact Tricea NG so that we can review and address the matter.

Where you remain dissatisfied, you may have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC), subject to the applicable complaint procedures.

Children's privacy

Tricea NG is an ecommerce service intended for general customers. We do not knowingly request personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation.

Changes to this policy

We may update this Privacy Policy when our services, technology, data practices, or legal obligations change.

When we make changes, the updated version will be published on this page together with a revised effective date.