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Send us a message with your order number and a brief explanation of the issue. Our team will review your request.
TRICEA NG
Made to be worn. Made to feel right.
Our returns guidance is here to make your Tricea experience simple, clear, and considered.
RETURNS & EXCHANGES
We want you to love every step.
If your Tricea purchase isn't quite right, please get in touch with us as soon as possible. We will review your request and guide you through the available options.
Keep your footwear unworn
Items being considered for return or exchange should be unused, unworn, and kept in their original condition and packaging.
Assessment
Once we receive the relevant details, we will assess the request and confirm whether it qualifies for a return or exchange.
Resolution
Where approved, we will provide the next steps for your return, exchange, or other available resolution.
OUR GUIDELINES
Before requesting a return
Condition of the item
Footwear should be unworn and in its original condition. Please include the original packaging where applicable.
Proof of purchase
Please have your Tricea order number available when contacting us about a return or exchange.
Wrong size
If the size you received isn't right for you, contact us before wearing the footwear so we can discuss available exchange options.
Damaged or incorrect items
If your order arrives damaged or you receive an incorrect item, please contact us promptly with details of the issue.
A considered approach.
Return and exchange eligibility can depend on the condition of the item and the circumstances of the request. Please contact us before sending anything back so we can provide the correct instructions.
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